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Terms and Conditions

Terms of service

Legal Version

Predictive accuracy

Most of our services reports a CONFIDENCE score. This score represents the average measured statistical accuracy of the classifier. For example, 0.8 means 80% or 8/10 correct predictions observed in our tests. Our services improve continually, but we cannot be held responsible for individual mistakes, such as the age or gender of a document being predicted incorrectly. Make sure you understand what is contained in the texts you analyze, or contact us to help you out.


When you sign up for a paid subscription, your credit card is instantly charged for the first month. We do not offer refunds, but you are allowed to downgrade your subscription back to the free tier at any time. Contact us if you want your account completely removed.


You may integrate our services in your own product, for example as part of a social media monitoring app. You may not attempt to reverse engineer the technology to create a competitive product, or sell (rent, sublicense, distribute, …) any of our services.


(we, us, our) operates (our services). By using our services, you agree to these terms. If you do not agree to the terms, do not use our services.


Some of our services can be used to predict personal information of private individuals. Be advised that the collection, misuse or disclosure of such data may be prohibited by your region’s data protection laws.


Our paid subscriptions are billed on a monthly basis in advance. Your subscription will automatically renew each month, unless you downgrade your account or have your account removed. You must provide a valid credit card and accurate billing information, and by doing so, you authorize us to charge subscription fees incurred through your account. We will issue an electronic invoice should automatic billing fail.


We may change the subscription fee. We will provide a reasonable prior notice to give you the opportunity to cancel your account before the change becomes effective. If you continue to use our services, you agree to pay the new subscription fee. Subscription fees are non-refundable except when required by law.


We may cancel your account if you do not provide accurate, complete information, or if you use the name of another person, entity, or trademark without authorization. You agree not to share your API key or account password. You are responsible for safeguarding your password and for any actions under your account. You must notify us immediately of any unauthorized use of your account or security breach.


We may cancel your account without prior notice or liability, for any reason, including without limitation if you breach our terms. Your right to use our services will cease immediately. You can cancel your account at any time.


Some of our pipelines use code developed by Explosion AI and are used according to their respective licenses.


With the exception of the aforementioned third party libraries, TEXTGAIN BV is the exclusive owner of the services and its original content, features and functionality. The services are protected by copyright, trademark, and other laws in Belgium and foreign countries. You may not use our trademarks or trade dress with any product or service without our prior written consent. You may not reproduce, reverse engineer, decompile, dissassemble or otherwise attempt to derive the source code, or create derivative works of our services (reverse engineering). If you believe that reverse engineering constitues fair use, you must first request such information from us.


In no event will TEXTGAIN BV be liable for your loss of revenues or indirect, incidental, special, consequential, exemplary or punitive damages, resulting from your use or inability to use the services, even if advised of the possibility of such damages, and even if a remedy is found to have failed.


Your use of the services is at your sole risk. The services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or course of performance. We do not warrant that the services are accurate, complete, reliable, current, or error-free.


The terms shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. If any provision of the terms is invalid, or unenforceable by a court, the remaining provisions of the terms remain in effect. Our failure to enforce any provision of the terms does not constitute a waiver of that provision or of any other provision.


These terms are effective from October 2, 2018, and supersede any prior terms. Please consult this page on a regular basis for updates to our terms.

If you have any further questions, please contact us.